Privacy Policy

Last Updated: January 2024

1. Information We Collect

To provide you with exceptional service for our premium heating solutions, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, and shipping address
• Payment Information: Credit/debit card details, PayPal account information (processed securely through our payment partners)
• Order Information: Products purchased, order history, and preferences for fireplace and heating solutions
• Communication Records: Correspondence with our customer service team

Technical Information

• Device Data: IP address, browser type, device type, and operating system
• Usage Data: Pages visited on modernfireplaceus.com, time spent on site, and products viewed
• Location Data: General geographic location to provide relevant product availability and shipping information

2. How We Use Your Information

We use your information to enhance your experience with our premium heating products:

• Order Processing: To process and fulfill your purchases of Dimplex, Napoleon, Bromic, and other premium brands
• Customer Service: To provide personalized support for your fireplace and heating needs
• Product Recommendations: To suggest relevant heating solutions based on your browsing and purchase history
• Website Improvement: To optimize our website for better shopping experience
• Security: To protect against fraud and unauthorized transactions
• Legal Compliance: To meet our legal obligations and enforce our terms

3. Data Sharing and Disclosure

We treat your data with the same confidentiality we apply to our premium product designs:

• Service Providers: We share necessary information with trusted partners for payment processing, shipping, and website operations
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of merger or acquisition, customer information may be transferred
• International Transfers: As a global provider, data may be processed outside your country of residence, always with adequate protection

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same dedication we apply to our heating engineering:

• Storage Duration: We retain your data only as long as necessary for business purposes or as required by law
• Security Measures: Enterprise-level encryption, secure servers, and regular security assessments
• Payment Security: All payment information is processed using PCI-compliant systems with advanced fraud detection
• Employee Access: Limited access to personal data on a need-to-know basis

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Opt-out of certain data processing activities
• Restriction: Request limited processing of your data
• Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and secure checkout
• Analytical Cookies: Help us understand how customers use our site to improve our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant heating products and promotions

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian countries and remote areas where service standards cannot be maintained), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for all international data transfers.

8. Children’s Privacy

Our website and heating products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

10. Contact Us

At Dimplex Officials, we’re committed to protecting your privacy with the same excellence we bring to our heating solutions. Thank you for trusting us with your comfort and your data.